Judul/Title: The Cynical Americans: Living and Working in an Age of Discontent and Disillusion
Penulis/Author: Donald L. Kanter and Philip H. Mirvis
Penerbit/Publisher: Josey-Bass Inc
Dimensi/Dimension: 16 x 23.5 x 2.5cm
Call No.: 306/Kan/c/C.1
What is cynicism doing to our organizations and how can we stop it?
Cynicism is growing rampant in America. It pervades the workplace. Worse yet, you, your boss, and fellow workers may be cynics and not even know it. This corrosive outlook threatens our personal lives, organizations, communities, and country.
In this new book, Donald L. Kanter and Philip H. Mirvis tell us that fully two out of three American workers are deeply suspicious of their bosses, their collagues, and their companies. In this group are cynics who believe strongly that management lies, the company cheats, no one can be trusted, and you had better look out for yourself.
The authors demonstrate how this "us-against-them" attitude undermines high performance loyalty, and teamwork. Basing their conclusions on a comprehensive national survey of the American work force, they tell us why cynicism has become so widespread, how it embitters people, and what to do about it. Drawing on their experience with such companies as Ben & Jerry's Ice Cream, Caterpillar Tractor, and Unisys, they show us how to understand, diagnose and sucessfully combat cynicism at work.
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